GLASGOW, SCOTLAND - AUGUST 20: Peter Lawwell (L) and Michael Nicholson during a UEFA Champions League Play-Offs First Leg match between Celtic and Kairat Almaty at Cetic Park, on August 20, 2025, in Glasgow, Scotland. (Photo by Rob Casey/SNS Group via Getty Images)
Celtic have appointed FWB to provide them with a Head of Business Operations.
It appears to be a newly created role that is responsible for a variety of club activities ranging from retail, stadium outlets, club shops and e-commerce.
In the summer of 2024 Adrian Filby left his role of Commercial Director to join Aton Villa, the Head of Business Operations appears to involve a number of Filby’s tasks more than a year later.
The Edinburgh based recruitment agency have advertised for the role which goes against the grain of promoting from within.
Whoever makes it through to the final short list might like to contact Dom McKay for the lowdown on what it is like to bring fresh ideas into a club.
While other entertainment venues rely on e-tickets and Apps Celtic remain in the dark ages when it comes to ticketing and other areas of business.
Ahead of the Europa League tie against SC Braga Season Ticket holders were emailed to use their Season Ticket for entry to the match, on Friday morning many Season Ticket holders received printed tickets in the post.
There are numerous other examples of how the club operate in a way that fails to take advantage of the digital/smart phone age, the club doesn’t even have an App with Wifi a complete lottery inside Celtic Park.
The opportunity is described on the FWB website as:
The opportunity has arisen to join Celtic in the role of Head of Business Operations.
This role is fundamental to ensuring that supporter services are delivered in a way which ensures world class supporter service is in place.
It will encompass a broad range of supporter services including the oversight of all retail operations, ticketing, hospitality sales, and stadium services.
The individual will play a key role in ensuring our supporters are able to share in the success and experience of being part of Celtic through multi-channel engagement across the Club.
The Head of Business Operations will drive not only performance and development across each of these areas but also lead on the improvement of supporter service frameworks to ensure a seamless supporter experience across all areas of the Football Club, all in line with the Club’s strategy and commitment to continuous improvement.
Whoever gets appointed will be walking into a hostile environment, the neglect and contempt of the board over the summer has created The Celtic Fans Collective bringing together over 400 different groups looking for real change inside the club.
Patronising has been the way of things since October 2003, this generation of supporters is less tolerant after 13 years without any realistic domestic competition.
Finding new ways to introduce kit launches and other cash grabs isn’t good enough, anyone wanting to work under Michael Nicholson ought to carry out extensive due diligence.
CLICK HERE for Sutton calls out BORING Celtic
With that job description they might as well have called the post “Lightning Rod for Beleaguered Senior Executives”. Whoever gets that gig will likely be the whipping boy (or girl) for fans who gets to take all the stick from angry ‘customers’ but without the authority to change things. We could end up with some Terry Cassidy type!! The parallels to his hiring are unavoidable.
I like the inclusion of the expression ‘World Class’ in there though. Admirable piece of shithousery – world class even.
Exactly , Scapegoat required …
Coincidental timing, before the Monday chat?
And, has this job not already been earmarked for a Director’s relative…?
[Half joking. 🙁 ].
What a shock prior to Monday’s meeting a new post is created to give the impression they’re forward thinking. Absolute charlatans. No- one be fooled by this.
“….all in line with the Club’s strategy and commitment to continuous improvement.”
So when TF was this? They just can’t help themselves, they’ve got to pretend they know what they’re doing and cogratulating themselves. Words fail me!
“…continuous improvement…”
Missed that one: dearie me, it’s either senior management is just trolling us all now,
or they’re just randomly grasping at corporate buzzwords,
…whilst they blindly keep on digging… ? 🙁
There we go then – World class once again…
Well I suppose the bastards are at hoarding cash…
That much is pure fuckin certain for sure !
Any new Head of Business Operations will be introducing fresh methods to the club, which means parting with old devices, like silent Mike’s scarcely used Thomas Edison phonographic dictation machine with a single recording of a World class penalty to Rangers joke, Lawwell’s portable defamation typewriter and messenger pigeon, Tisdale’s blurred recruiting monocle and McKay’s wealth giving abacus.
The games of playing hide-and-seek with supporter groups might end, along with the agenda to fleece more money out of them. DD’s Monopoly, silent Mike’s Charades, Lawwell’s Snakes and ladders, Tisdale’s playing blind man’s buff with player recruitment and McKay’s in-house everyone’s a winner casino activities are going to be replaced by a pursuit credited to Agatha Christie were all the above participants become involved, called And Then There Were None.
Celtic Football Club
Staff Wanted
A CEO Needed
A CFO Needed
A Non-Executive Chairman Needed
A Head of Football Operations Needed
A Mortician urgently Needed
Must be honest, had working and ambitious
Full-time, dedicated
Apply within
It’s just a pity ‘ the greys ‘ of the board could not have “” been hiring ” team players back in the last Summer window ? We would not be in this self inflicted omnishambles !